Terms & Conditions

Effective Date: 22 December 2025

Welcome to ZOA Perfumes. By using our website and purchasing products from us, you agree to the following Terms & Conditions.

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General

These Terms govern all transactions made on our website. We reserve the right to update or modify these terms at any time without prior notice.

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Products & Availability

While we strive to provide accurate product descriptions and pricing, we cannot guarantee they are free from errors. Product availability and prices are subject to change without notice.

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Orders & Payment

Orders will be confirmed only after payment has been successfully processed. We accept card payments exclusively.

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Shipping & Delivery

• Nationwide (Pakistan): 5-7 working days.

• International: 7-14 working days (customs delays may apply).
  We are not responsible for delays caused by couriers or customs processes.

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Returns Policy

• Returns are accepted within 14 days of delivery for unopened, unused products in their original packaging.

• Refunds will be provided as store credit only.

• Customers are responsible for return shipping.

• Sale items are non-returnable and non-exchangeable.

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Exchange Policy

• Exchanges may be requested within 14 days of delivery for unopened, unused products in their original packaging.

• Customers are responsible for both return and reshipping costs.

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Liability

We are not liable for any indirect or consequential damages resulting from the use of our products.

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Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

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Contact Us

• Email: zoaperfumes@gmail.com

• Address: Karachi, Pakistan